Font Help FAQs
How Do I install a font?
FontMarketplace makes it easy for you to download and install fonts.
- If you select the "Windows" option, you will download an automatic font installation program (.exe file).
- If you select the "Mac/Other" option, you will download a .zip compressed package. You will then need to manually uncompress and copy the fonts into your system.
View Download and Install font procedures
What are the minimum system requirements?
- Windows XP, Windows Vista or Windows 7.
- Macintosh OS X (Mac OS 9 or previous versions not supported)
- Linux systems: requires font system with TrueType support
Note: Ascender can only provide customer support to users of current Macintosh and Windows systems and applications. Unfortunately we cannot support old products. We do our best to have a the most recent version of popular applications, and the previous version, which we use for font testing and support. If you have any questions please contact us.
What is the TrueType font format?
The FontMarkeplace provides fonts exclusively in the OpenType® font format with TrueType® outlines, These are commonly referred to as “TrueType” fonts, and have a .TTF file extension. TrueType is the default font format of both Macintosh and Windows systems.
How can I contact you?
Click on the Contact Us button in the left menu.
Do you accept corporate purchase orders?
No. Unfortunately we only accept credit cards and not POs to purchase/download fonts. Ascender Corp. will accept pre-approved POs for custom font development work, or corporate-wide font licenses. If you need to purchase a large volume of font licenses for an organization please contact our sales department and we can provide you with a quotation.
Can I return a product if I am not satisfied?
If you aren't 100% satisfied with your purchase, please contact FontMarketplace to request the return within 15 days of receiving the product. View our Return Policy.
Do your fonts include the Euro symbol?
Yes, all of our fonts with the Latin-1 character set include the Euro symbol. You can also use the interactive Font Preview feature or Character Set Grid to verify that any font you are interested has all the characters you need.
What is the Latin-1 character set?
Latin-1 (codepage 1252) supports the following languages: Afrikaans, Basque, Catalan, Danish, Dutch, English, Finnish, French, German, Icelandic, Indonesian, Italian, Norwegian, Portuguese, Spanish and Swedish. View a PDF chart that shows the Latin-1 character set.
What is the WGL character set?
WGL stands for Windows Glyph List, developed by Microsoft with approximately 652 characters to address the languages and scripts of Western, Central and Eastern Europe. WGL fonts contain the following code pages:
- codepage 1252 Latin 1
- codepage 1250 Latin 2 Eastern Europe
- codepage 1251 Cyrillic
- codepage 1253 Greek
- codepage 1254 Turkish
- codepage 1257 Baltic
View a PDF chart that shows the WGL Pan-European character set.
How do I access the WGL characters, accented characters, multilingual characters or special symbols?
Both Windows and Macintosh have tools to make it easy to access characters with an on-screen keyboard utility. For extensive typing we recommended that you enable additional languages for use with keyboard input.
For more information visit Help using non-Latin fonts and multilingual fonts.
Can you create a font with a different language or script?
Yes. Ascender Corporation, the company that runs the FontMarketplace is well-known for our expertise in developing custom typefaces and extending character sets. For more information visit custom fonts section.
What does my font license allow me to do with the font?
Ascender Corporation, the company that runs FontMarketplace, has an End User License Agreement (EULA) which defines the number of users of personal computers that are permitted to use a font. You can change the number of users by simply changing the quantity when you purchase a license. The EULA defines how you can use the fonts, and restrictions of use.
Ascender offers a variety of extended use licenses to meet the needs of its customers who want to use the fonts beyond the terms granted in the EULA:
Multi-Workstation Font License: Just let us know the specific quantity of personal computers you desire to use the fonts on, and we can provide you with a quote.
Enterprise-Wide Font License: Similar to Multi-Workstation Licenses, Ascender can accommodate the needs of enterprises that require a global font license.
Application Server Font License: This allows the fonts to be installed onto a server for use with an application that is accessed by an unlimited number of users. Two options are offered:
- Internal Use (i.e. an Intranet within an entity)
- External Use (i.e. for Internet-based applications)
Hardware & Software Developer Font License: Ascender works with a variety of hardware and software developers who need to include fonts with their products. Ascender can license an existing font or create a custom font for a developer's product.
Learn more about our font licenses for your particular situation, or please contact us.
I cannot install the font into Windows or Mac OS X
If you have a problem trying to install a font into Windows or Mac OS X it could be due to your security settings.
You must be logged into your computer as a user with Administrator privileges in order to install a font.
Also, the fonts are not supported in Mac OS 9.
How do I clear the Font Cache to solve font problems?
If your fonts are not appearing correctly in the font menu or in documents (“garbled” is a common term for this), then one of the best solutions is to clear your font cache. Depending upon your system and application programs, this may entail deleting multiple font cache files.
What is a font cache file?
These are files used by the operating system and certain applications to keep track of what fonts are installed. If the font cache gets corrupted a variety of problems can ensue, including fonts not appearing in the font list in an application, or wrong fonts (or missing fonts) in documents.
How to clear the font cache?
The best approach to delete the font cache file(s). It’s OK to delete these files, as they will automatically be restored once your system is restarted, or when you relaunch an application.
Windows 2000/XP/Vista
The Windows operating system has a font cache file that is located here: C:\Windows\System32\FNTCACHE.DAT
Delete this file, and restart your system. A new FNTCACHE.DAT file will be created on startup.
Mac OS X
The Mac OS X operating system has numerous font cache files. The easiest way to automatically reset all the font cache files in Mac OS X 10.4 (“Tiger”) and later is to restart in Safe Mode (also known as a “Safe Boot”):
- Shut the computer off.
- Press the power button.
- Immediately after hearing the startup tone, hold down the SHIFT key.
- Release the SHIFT key after the Apple logo and spinning gear (progress indicator).
- Restart the computer without holding down any keys.
For older Mac OS X versions, or to manually remove the font cache files, they are found here:
- com.apple.ATS.System.fcache
- com.apple.ATSServer.FODB_System
- /Library/Caches/com.apple.ATS
- /Library/Caches/com.apple.ATS/501/Classic.fcache
- /Library/Caches/com.apple.ATS/501/Local.fcache
- /Library/Caches/com.apple.ATS/501/System.fcache
- /Library/Caches/com.apple.ATS/501/FondResourceCache
- /Library/Preferences folder: com.apple.ATS.plist
- /System/Library/Caches/com.apple.ATS.System.fcache
- /System/Library/Caches/fontTablesAnnex
Application Font Caches:
Mac Office
\Users\User_name\Library\Preferences\Microsoft – delete the “Office Font Cache (10)” or “Office Font Cache (11)” file.
Adobe Acrobat, Creative Suite
Search your computer for “adobefnt*.lst” file(s). Delete all these files. (note that this works on both Mac OS X and Windows systems)
Why can't I add a font to the shopping cart?
The shopping cart requires that cookies be enabled. In some web browsers like Safari if you disable cookies this prevents the shopping cart from working properly.
How do I enable cookies in by browser?
Internet Explorer (IE) - From the Tools menu select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK. Exit and restart your web browser.
Firefox - From the Tools menu select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the box "Allow sites to set cookies." Click OK. Exit and restart your web browser.
Safari - From the Safari menu select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window. Exit and restart your web browser.
